This section contains the answers to the most frequent requests made to our operators. If you cannot find the information required in this summary, please contact our operators.
Technical support.
If I select order/booking/user area I get an error message. What can I do?
Make sure that your browser (explorer, firefox, safari, chrome, etc..) accepts the cookies. We use cookies only to save the items put in the shopping cart and to store momentarily your preferences.
Making the purchase through a credit card payment the browser tells me that the security certificate is expired, what happens?
Maybe the setting of hour and date of your computer is incorrect.
Support for payment.
What can I do if the payment through "Credit card" has not been successful?
You can try again after a while, or you can contact our operators by e-mail or telephone.
What payments do you accept?
We accept payments with credit card or bank transfer.
Support before departure
When do I receive the documents of the holiday?
When you pay down you receive the official confirmation of your booking. Once made the final payment, you will receive by e-mail the voucher that you must show at your arrival.
Will I receive detailed information to reach the destination?
The voucher that you will receive once made the final payment contains all the information to reach the resort of your stay.
May I ask for a tour guide to reach the destination?
Yes, you can, if you require the service at least three days in advance. The cost is 50,00 euros.
Support for booking/option
How can I book/select the option?
At the moment of the choice it is possible to select one or more houses for 48 hours (please note that you can select not more than two facilities at a time), at the cost of €5,00 each; while for the booking just fill out the form and make the payment.
How can I change the booking/option?
If the customer were to express the will to change a booking already defined, he will be subject to an additional charge of 30,00 euros for each change made, by way of compensation to cover the operating expenses incurred. These changes bind MH only if within the limits in which they can be met. Requests for changes must still be received at least 4 working days before the day agreed for the start of the period of stay.
I change the booking/option holder?
The booking holder can be changed: - provided that the change is given in writing and within 4 working days before the date fixed for the departure and that it is communicated immediately to MH, which must receive contextually a detailed communication about the personal details of the assignee.
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